2006 Seminar Keynote Speaker

GAIL ANN McCREARY, CRM

      

Bio Summary

Gail Ann McCreary, CRM is the Records Manager for Mississippi Power Company, a position she has held for over 25 years. Prior to starting the Records Management Program at Mississippi Power she was a reference librarian for the Mississippi Library Commission. She received her bachelor’s degree from Mississippi University for Women.

Gail Ann has been an active member of ARMA International since 1980, serving the association at the chapter, region and association levels. She is a former Chair of the Utilities ISG and the Member Relations Committee and has served on the ARMA International Board of Directors.

Gail Ann obtained her CRM designation in 1988 and served several years as Coordinator of the ICRM Mentorship Program.
 

Summary of Presentation:

Disaster Recovery:  Lessons from Katrina

This case study will describe the experiences of a public utility RM staff in the aftermath of the worst natural disaster in US history.  Emphasis will be placed on disaster response and records recovery efforts as well as preparation, management of the overall disaster recovery effort, customer service issues and business impact.  The presentation will conclude with lessons learned from the disaster and recovery process.